Legal Requirements

Terms and Conditions

Explore our comprehensive guidelines and legal agreements governing the use of our website or service.

Last update: 22.07.2024


Welcome to GaliChat, your enhanced AI chatbot platform for better online communication. Visit us at www.galichat.com, and by using our service, you're agreeing to our Terms and Conditions.

These Terms detail your rights and duties when using GaliChat, affecting your legal rights. Please read them carefully. If you disagree, we kindly ask you not to use our service.

GaliChat offers a variety of features, each governed by these Terms and any future guidelines we introduce.

By using GaliChat, you confirm you're legally an adult in your region, and you allow any minors in your care to use our service.

We may change these Terms, with updates posted on our site. Continuing to use GaliChat means you accept these changes.

Questions? Email us at support@galichatcom.


In these Terms & Conditions, the following terms shall have the meanings set out below:

  • Account: Your personal dashboard for using GaliChat.

  • Agreement: A contract outlining your subscription's details, including cost, with GaliChat.

  • API: GaliChat's tool for connecting our service with your software.

  • Company: The business behind GaliChat.

  • Content: Any text, images, or other media you share or see on GaliChat or its website.

  • Device: Any internet-enabled device like computers or smartphones.

  • GaliChat: Our AI chatbot service.

  • Guest: Someone who visits our website without signing in.

  • Intellectual Property: Unique creations like designs and works that GaliChat owns.

  • Licence: Your permission to use GaliChat's API or widgets for personal use.

  • Link: A shortcut to other websites.

  • Mobile Device: Handheld gadgets that can access GaliChat.

  • Notification: Alerts we send you about GaliChat's service.

  • Other Websites: Sites outside of GaliChat's control.

  • Password: Your secret key to access your account, which is private and customizable.

  • Privacy Policy: Our rules on handling your data, available at GaliChat Privacy.

  • Service: The collective name for GaliChat's website, widgets, or API, as per your subscription.

  • Terms: The rules for using GaliChat, available at Terms.

  • User: Anyone with a GaliChat account.

  • Website: Our online presence, found at GaliChat Website.

  • Widget: A tool from GaliChat you can add to your site for more features.

User Account

Account Setup

Creating an account is necessary to enjoy GaliChat's full range of services. It's important that you provide truthful and complete details during registration. Providing false information can lead to account termination.

You're in charge of keeping your account and password secure, including preventing unauthorized access to your devices. Any activity on your account is your responsibility, and you should inform us immediately if you suspect any unauthorized use or security breach.

Account Use

Your account name should be unique and legally permissible, without infringing on others' rights or being offensive. We hold the authority to close accounts, edit or remove content, and cancel orders at our discretion.

Privacy and Your Information

We prioritize your privacy. The information you give us when creating your account and using our services is protected by our Privacy Policy. By signing up, you agree to our use of your information as described in the policy, including for communication purposes.

It's important to keep your account information current for effective service delivery and communication. Please review our Privacy Policy for details on how we protect your personal data.

Use of Service

Permitted Uses

GaliChat provides a service for customer communication through AI chatbot technology. Users are encouraged to use our Service for lawful purposes that adhere to our Terms and Conditions. This includes utilizing GaliChat's features to improve user engagement, customer support, and overall interaction within the boundaries of ethical and legal standards.

Service Guidelines

Appropriate Use

GaliChat's service, centered on AI chatbot technology, is designed for enhancing customer interaction. We encourage you to use our platform within legal and ethical boundaries, aiming to boost user engagement and customer support while adhering to our Terms and Conditions.


The following actions are prohibited:

  • Violating laws or regulations.
  • Infringing on others' intellectual property, privacy, or rights.
  • Engaging in harmful, fraudulent, or offensive behavior.
  • Compromising the security of any GaliChat account.
  • Impersonating GaliChat personnel or others.
  • Seeking to acquire other users' login information.
  • Breaching network security or decrypting codes.
  • Sending spam or running unauthorized scripts.
  • Unlawfully collecting data from GaliChat.
  • Reverse-engineering or altering GaliChat's code.
  • Reverse-engineering for the purpose of creating a competing product.

Changes to Service

GaliChat may alter or discontinue any aspect of our service at our discretion, notifying you accordingly. We also reserve the right to limit features or access without prior notice. Regularly reviewing our Terms is advised, as ongoing use of GaliChat signifies agreement to any modifications.

Service Availability

While we aim for continuous operation, GaliChat's availability may be impacted by maintenance, security measures, or external factors, which could result in temporary interruptions.

AI Chatbot Accuracy

GaliChat's AI-driven responses are based on complex algorithms and learning models, and while we aim for accuracy and relevance, we cannot guarantee the precision or suitability of the chatbot's information.

Intellectual Property Overview

Content & Trademark Rights

All materials on GaliChat's website, except for user contributions, like texts, graphics, and logos, are owned by GaliChat or its partners, safeguarded under copyright and intellectual property laws. You're expected to respect these rights and not modify any content without authorization.

GaliChat's trademarks and logos are its intellectual property. Use of these trademarks requires GaliChat's prior written consent. The same respect for trademarks of other entities on our service is required.

Upon subscribing, users receive a License for service use, aligned with their subscription terms. This License is specific, non-transferable, can be revoked, non-exclusive, and time-bound as per the subscription agreement. No sublicensing is allowed.

Users must not modify, reverse engineer, or attempt to extract the source code of our service or website. Creating additional access points or automated usage of our service or website is strictly prohibited.

User Content

Users may post, upload, share, store, or otherwise provide content to the Service, including but not limited to, text, photos, and other forms of media. You are solely responsible for any content you provide and the consequences of posting or publishing it. By providing content to the Service, you represent and warrant that you own the content or have the right to grant the licenses described in these Terms, that the content is accurate, that it does not violate these Terms, and that it will not cause injury to any person or entity.

When you provide content to GaliChat, you retain ownership of any intellectual property rights you hold in that content. However, by providing content to the Service, you grant GaliChat a worldwide, perpetual, non-exclusive, royalty-free license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such content for the purposes of operating, providing, and improving the Service.

Payments and Billing

Subscription Fees

GaliChat offers various subscription plans for its services. The specific details regarding subscription fees, billing cycles, and payment methods are provided at the time of subscription sign-up. By subscribing to a GaliChat plan, you agree to pay the applicable subscription fees. Fees are billed in advance for each billing cycle and are non-refundable.

Payment Processing

We use third-party payment processors to handle payments for our services. By subscribing to our services, you agree to provide accurate and complete information for your payment method. You authorize us, through our third-party payment processors, to charge your payment method for all charges incurred in connection with your subscription. It's important to keep your payment method up to date to avoid any interruption in service.

Refunds and Cancellations

You can cancel your subscription at any time. However, the cancellation will take effect at the end of the current billing cycle, and you will not receive a refund for any unused portion of your subscription. If you encounter any issues with our service that warrant a refund, please contact our customer support team to discuss your situation.

Privacy and Data Protection

Data Collection and Use

At GaliChat, protecting your privacy and personal data is of utmost importance. We collect information that you provide directly to us, such as when you create an account, use our services, or communicate with us. We also collect some information automatically, like when you use our services, through cookies and similar technologies. Our use of your information is primarily to provide and improve our services, to communicate with you, and to personalize your experience with GaliChat.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We require that these third parties use your personal data only to provide the services we've requested and in accordance with our privacy policy and your permissions.

User Rights and Data Management

You have rights regarding the personal data we hold about you, including the right to access, correct, delete, or restrict the use of your personal data. Additionally, you have the right to object to certain processing and, where we have asked for your consent to process your data, to withdraw this consent at any time. We are committed to honoring these rights. If you wish to exercise any of these rights, please contact us at email address.

Third-Party Services and Content

Our Service may contain links to third-party websites or services that are not owned or controlled by GaliChat. These links are provided for your convenience to access additional information. We do not endorse, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Third-Party Integrations

GaliChat may allow you to integrate with third-party services to improve your experience. While we strive to offer integrations with reputable services, we are not responsible for the functionality or security of these third-party services. Use of third-party integrations is at your own risk, and we recommend reviewing their terms and privacy policies.

Account Termination Guidelines

Ending Your Service

You can close your account anytime by reaching out to our support with a deactivation request. Be mindful that this action might lead to the loss of certain data and access to our services.

GaliChat's Rights to Terminate

GaliChat holds the authority to end or pause your account and service use immediately, without prior notice, especially if Terms are violated. Service rights end instantly upon termination.

After Termination

Once your account is terminated, you lose service access, and we may remove your account details and content without further obligation. Certain agreement aspects, like content ownership, disclaimers, indemnity, and liability limits, will persist even after account closure.

Disclaimers and Limitations of Liability

GaliChat provides its Service "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will function without interruption or errors, that defects will be corrected, or that the Service or the server that makes it available are free of harmful components.

Liability Limitations

Under applicable law, GaliChat and its partners (including affiliates, officers, employees, agents, suppliers, and licensors) are not responsible for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of profits, goodwill, use, data, or other non-physical losses, whether you're able to use the Service or not. This stance holds regardless of the cause of action, be it contract, tort, negligence, or otherwise, even if we've been informed about potential damages.


You agree to defend, indemnify, and hold harmless GaliChat, its affiliates, officers, agents, employees, and partners from any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: your use of and access to the Service; your violation of any term of these Terms; or your violation of any third-party right, including without limitation any copyright, privacy, or property right.

Disclaimer Regarding AI Chatbot Responses

GaliChat and its partners aim to provide a useful service but are not responsible for decisions made or actions taken based on advice or information from our AI chatbot. The guidance provided by GaliChat is automated, without human review or endorsement. Therefore, we cannot accept liability for any inaccuracies, inappropriate remarks, or offensive content that may arise. Users should use GaliChat's services at their own discretion and are advised to independently verify any information obtained from our chatbot before acting on it.

Dispute Resolution

Governing Law

These Terms and any disputes arising from or relating to the interpretation thereof shall be governed by and construed under the laws of the country in which Gali is headquartered, without regard to its conflict of law provisions.

General Provisions

Amendments to Terms

GaliChat reserves the right, at its sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.


You may not assign or transfer these Terms, by operation of law or otherwise, without GaliChat's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. GaliChat may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Entire Agreement

These Terms, together with any amendments and any additional agreements you may enter into with GaliChat in connection with the Service, shall constitute the entire agreement between you and GaliChat concerning the Service. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Contact Information

How to Contact Us

If you have any questions about these Terms, the practices of this site, or your dealings with this Service, please contact us at: Email: [email protected]

This contact information is provided for your convenience should you need to request information, provide feedback, or seek assistance regarding our Service. We are committed to ensuring that your experience with GaliChat is satisfactory and meets your expectations.

Company Details

"GaliChat" is the commercial name of the company Creative Code S.R.L a Romanian limited liability company registered in Bucharest under the unique number: RO32193813, having its registered office at Str Argentina 25, District 1, Bucharest, Romania.

www.galichat.com is one of the official websites of the company which is continually developing to become your first choice of dedicated infrastructure for your web and mobile Customer support & Lead Generation.